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Customer Focused Service
Read what people have said about Management Information Groups support services
"We know MIG for their honesty, responsiveness and ability to deliver what they promised...When
they promised."
Nancy Frucsione
Technology Coordinator
Woodridge School District
Chicago, Illinois
"MIG's tremendous success can be attributed to a philosophy of providing superior
products and services to customers."
Lincoln Lynch
Assistant Superintendent for Business Affairs
Mansfield Public School District
Mansfield, Massachusetts
"MIG is the most responsive vendor that I have worked with for school administration
Products. The support staff is friendly and helpful, and the management team is committed
to continued product improvement driven by user requests and needs."
Claire Marquiss-Nyce
School Services Manager
Arizona Public Schools Computer Consortium
Flagstaff, Arizona
"Our requests have been adopted via discussion at the annual user group meetings."
Wheeler School
Rhode Island
"MIG designed a flexible tool that easily meets the needs of charter schools. MIG's
trainers had our charter schools up and running within days of installation."
Par MacMahon
Business Manager
The Leona Group
Phoenix, Arizona
"MIG is customer orientated. They have well trained staff who are willing and able to
respond promptly to problems, questions and concerns. In a field where personal are
continually changing - MIG provides ongoing training sessions for individuals or groups.
They support their user groups - providing expertise and willingness to be part of
meetings and workshops. They involve users in their program enhancements, meeting with
users to allow them a direct voice in the design of their product."
Denise Fortier
SIRS District Coordinator
Peace River School Division
Alberta, Canada
"When our school was shopping for a student information system, we chose MIG for the high
level of service we felt they would provide us over to years now MIG has lived up to our
expectations and even exceeded them. I would highly recommend them to anyone looking for
a great product AND great support."
Tom Williams
Technology Coordinator
New World Charter
Arizona
"We respect Management Information Group, as they have listened to, and honored many of
our enhancement suggestions. The people who use our systems have a direct voice in the
design of the product. We have been a customer for over seven years and have come to
realize that MIG is truly customer oriented."
Gary Krawchuck
Associate Superintendent
Awarded "ASBO International Award of Distinction"
Northern Lights School District
Alberta, Canada
"Woodridge School District 68 in Woodridge, Illinois, hosted the first Illinois users
meeting in January(2001). As is the case with almost all of the Illinois users, we are
in our first school year with Sirs. Our district has six elementary schools and one
junior high with an approximate enrollment of 3,500 students. We have previously
attended many user meetings for various products, but found this one to be among the
very best. What set it apart from others was the fact that it really was a “users”
meeting. We were able to share our concerns, problems, and suggestions with other users
and with the key people from MIG in a very informal manner. We were able to speak our
minds freely and openly, and MIG listened. All of our concerns and suggestions were
documented, and solutions to these issues are already being implemented. Since MIG is
new to Illinois, we have different state requirements regarding attendance,
transportation, and other state-required reports. Time is of the essence in getting
these reports up to code in a timely manner. Since all of the Illinois school districts
are essentially new users, you can imagine that we have a lot of concerns. Speaking for
Woodridge School District 68, we can sincerely state that MIG is doing everything
imaginable to ease our pain through this process. They are accomplishing this due to the
fact that they have such helpful, experienced, knowledgeable, and most of all, patient
employees and trainers. Our district, in particular, can be very demanding; we know what
we want and how we want it, and MIG has been able to accommodate us. This seems to be
the consensus of the other Illinois users as well."
Woodridge School District #68
Illinois
The following are some random comments from a web survey concerning MIG's support.
"I don't think that there is a company out there that provides the kind of support
on any kind of product that Management Information Group offers"
"The helpdesk staff manages to be friendly, even when we ask some of the craziest
questions you really do help us"
"Thanks for giving s the confidence that the helpdesk can really help us"
"Your support makes other companies look pretty bad"
"We switched to SIRS, best move our district ever made"
"The girls are extremely knowledgeable, when someone doesn't have the exact answer,
we are always pleasantly surprised when people get back to us, THANKS"