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Software Upgrades
When we began creating software, we realized that the people who use our systems should have a
direct voice in the design of the product. Since our early days we have continued to work
with the professionals who run the school districts and schools to ask them what they want in
a software information system. As a valued client you will have the opportunity to evolve the
product via user-group meetings, site visits, or special requests. Our competitors continue
to look at our approach as a bit of a sales gimmick. After the implementation process our
clients realize that we honor this commitment.
Software Support
Management Information Group supports thousands of module installations. Stated simply, MIG
provides the most responsive, efficient and effective support program in the industry. You
will come to expect an effort, which is far beyond the standards set in our market. Providing
a support staff comprised of former educators and school administrative assistants gives us an
insight not possessed by other vendors. Because we conduct our software design and program
efforts in-house, we can offer you the technical expertise and customer service not found
through other software houses or call centers. As well, some of our systems include built-in
help. MIG is committed to ensuring that help is available to our clients in solving all
clients’ application problems. To this end, MIG offers a thorough service program to our
clients on an annual basis. Our special programs are outlined below.
Technology Partners
Customers decide to take their relationship with us one step further and sign on as
“Technology Partners”. These partners are afforded a direct voice in the design, growth and
change of SIRS 3. These technology partners become part of our focus group, which plays a
further consultative role in the evolution of our products and services.
Annual User Group Meetings
This is a two-day forum, where clients have the opportunity to meet with other users and MIG
staff and have direct input into the ongoing development of our products.
Software Enhancements & Updates
Enhancements are developed from client requests adopted at the annual user group meetings,
site visits and correspondence from other districts. Updates may also be accessed via our web
site at www.SchoolLogic.com
Telephone Support
Trained and experienced software professionals are only a phone call away. Our staff is
familiar with our clients’ environment and level of product knowledge to better solve problems
over the telephone. This support is often enhanced by site visits by our qualified staff.
Newsletter
This publication, which is published twice a year, informs our clients of new product
offerings, new clients, new staff and ongoing product development.
Internet Support
We provide all customers with the opportunity to post enhancements on our web page! We’ll
review your enhancement request and report on each request on our web page.
MIG continues to make SIRS 3 better with updates, patches and product manuals and procedures available for download from MIG’s web site www.SchoolLogic.com
Our web site includes Frequently Asked Questions and program information which users can access 24 hours per day. The FAQ area is conveniently broken down by area of functionality.
