This position is a 1.0 FTE for a software support team member.

We currently are looking for 2 people to join our team in our Edmonton, Alberta, Canada office.

This team member works within a Help Desk department consisting of 8-10 team members and one supervisor.  The Help Desk department operates as part of a Client Services department which further supports clients and the Help Desk department.  Both departments operate in with a true teamwork philosophy, from the physical work environment to the handling of client concerns.

Help Desk Responsibilities

• Have a desire to provide our customers with outstanding technical customer service
• Acquire and maintain current knowledge of relevant products
• Answer clients calls and emails regarding software questions and problems
• Provide accurate solutions to software difficulties to ensure customer productivity and satisfaction
• Work 7.5 hours per day, Monday through Friday, with a start time between 6:00 am and 9:00 am; start time on a rotating basis

Training Provided in the Following Areas

• Software training to introduce new team members to MIG software, with further basic, intermediate and advanced training to follow
• Help Desk procedures for logging and tracking calls
• Trouble-shooting techniques for software support

Requirements

• Excellent communication, analytical and multi-tasking skills
• Aptitude for providing positive customer service
• Excellent spoken and written communication skills
• Previous help desk experience would be an asset OR
• Previous school or school district employment would be an asset
• No programming or networking involved

Email is our preferred method of receiving applications. To apply for a position with Management Information Group, please send your resume and a cover letter to EmploymentCA@SchoolLogic.com.

We appreciate all applications; however, only those selected for an interview will be contacted.

• Email: employmentca@schoollogic.com
• Fax: 780-418-3003
• Mailing Address: #10, 50 Bellerose Drive, St. Albert, AB., T8N 3L5
• Further company information: http://www.migsirs.com/cgi-bin/load.pl?page=company
• Further product information: http://www.migsirs.com/cgi-bin/load.pl?page=products